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Contract Maintenance and Support

Magento Maintenance and SupportMagento is a powerful, flexible and sophisticated ecommerce platform yet with this great capability can come a steep learning curve to master and maintain it. To meet your Magento site's technical and operational challenges in style we offer a range of comprehensive combined maintenance and support contracts. These are backed up by Pay as You Go support packages and also Magento hosting solutions.

Maintenance:

Our Magento certified support team are available, usually at same day notice to fix fixing functionality problems in standard Magento, 3rd party extensions and bespoke functions on your site. Installing security patches and all testing is also covered as are site and server related performance issues.

Support:

Keeping your ecommerce team working confidently and efficiently is important to the success and productivity of your ecommerce operation. We've had a lot of experience helping teams successfully master Magento's back-end facilities including configuration settings, payment gateways, all the popular extensions and more.

Approach:

Site Review and Support Setup:

To ensure the best possible support we do the following at the start of any new contract support service:

1. Establish the health of your site and fix any areas that need it (subject to a reasonable limit).
2. Document your site's non-standard features and gather together any functional, system or test documentation available in to an ongoing documentation pack.
3. Include a copy of your site on our development and test system and link up your live site, the test site (and any staging site) using software version control.

Communication methods:

email, phone, skype

Magento Maintenance and Support Product Options: